Why do guests do this? In 2011, Francesca Gino from Harvard and Frank Flynn from Stanford conducted an experiment to find out. They recruited ninety people and then allocated them to one of two conditions. Half became ‘senders’ while the other half became ‘receivers’. The receivers were then asked to go to Amazon and come up with a wish list of gifts priced between $10 and $30. Meanwhile, the senders were allocated to either choose a gift from the wish list, or a unique gift.
The result were emphatic. The senders expected that recipients would prefer unique gifts – ones they had chosen themselves. They supposed that recipients would welcome the personal touch. But they were wrong. Recipients would welcome the personal touch. But they were wrong. Recipients, in fact, much preferred gifts from their own list. The psychologist Adam Grant reports the same pattern with friends giving and receiving wedding gifts. Senders prefer unique gifts; recipients prefer gifts from their wedding list.
Why? It hinges upon perspective blindness. Senders find it difficult to step beyond their own frame of reference. They imagine how thy would feel receiving the gift that they have selected.
Sometimes (often actually) in business, you do know where you’re going, and when you do, you can be efficient. Put in place a plan and execute. In contrast, wandering in business is not efficient… but it’s also not random. It’s guided – by hunch, gut, intuition, curiosity … it’s worth being a little messy and tangential to find out way there. Wandering is an essential counterbalance to efficiency .. The outsized discoveries – the ‘non-linear’ ones – are highly likely to require wandering.