πŸ’Ž Our motivation to finish a task grows if we feel we have already made some starting steps (Goal Gradient Effect)

In one study, experimenters distributed coffee reward cards, with 10 stamps earning a free cup of coffee.

Condition 1: a 10-stamp card with no stamps filled.

Condition 2: a 12-stamp card with two stamps already filled in.

Participants in the second condition purchased more coffee and at a higher rate than participants in the first condition. Furthermore, participants accelerated their coffee consumption when they got closer to their prize.

UNSEEN OPPORTUNITY

Ensure the first step of any journey is simple to accomplish and continue to recognise progress along the way. Avoid making people feel they are starting afresh.

Excerpt from: The Unseen Mind by Ogilvy UK

πŸ’Ž On claiming to do one thing well versus listing multiple benefits (perceived as less effective)

When an activity claims to satisfy multiple goals it is perceived as less effective than an activity with a single dedicated goal.

Students rated aerobic exercise as a more effective means of achieving a goal when it was described with one health goal (protecting from heart disease) than two goals (protecting from heart disease and maintaining healthy bones).

UNSEEN OPPORTUNITY

To maximise perceived effectiveness, you may need to claim to do just one thing well rather than present a longer list of I multiple benefits.

Excerpt from: The Unseen Mind by Ogilvy Change

πŸ’Ž On the power of imagery (to teach)

We are more likely to remember concepts if they are presented to us as pictures rather than words.

For example, one study of discharged emergency room patients provided half of the participants with text-only instructions to properly care for their wounds, whilst the other half were given both text and cartoon depictions of each step. Three days later, 46% of patients given illustrated instructions demonstrated perfect recall of the prescribed techniques, compared to just 6% in the text-only condition.

Excerpt from: The Unseen Mind by Ogilvy Change

πŸ’Ž On the misattribution of arousal (she’s not that into you)

When experiencing heightened emotions, people often mistakenly attribute the cause of arousal to the wrong source. The mind does not make clear and accurate assessments of why we feel a certain mood.

In a famous experiment, young men were asked to cross a high, dangerous suspension bridge. Whilst on the bridge, they interacted with a young female experimenter who offered them the opportunity to call her afterwards to β€˜further discuss the research’. The group who met the woman on a high, dangerous bridge showed a much higher propensity to call the woman afterwards vs the control group who met the same woman on a safe bridge. Men in the dangerous bridge condition mistook their high state of emotional arousal for romantic attraction.

Excerpt from: The Unseen Mind by Ogilvy Change

πŸ’Ž On how endings shape most of our memories (experiences are not remembered equally)

Experiences are not remembered equally, our memories are encoded with the experiences (both positive and negative) at their peak β€˜most intense’ point and their ending ‘concluding moment’.

Participants experienced both of the following conditions:

Hand submerged in 14Β°C ice water for 30 seconds.

Hand submerged in 14Β°C ice water for 30 seconds followed by an additional 30 seconds while the water heated up to 15Β°C.

When asked which trial they wished to repeat, subjects actually counter-intuitively opted for the second, longer condition.

That is, exactly the same amount of time in the colder water, only to end a little warmer.

Excerpt from: The Unseen Mind by Ogilvy Change