๐Ÿ’Ž On the technique of assumption reversal for generating new perspectives and ideas (e.g Uber)

Michael Michalko, a former US army officer who has become a leader in creativity, advocates ‘assumption reversal’. You take the core notions in any subject or proposal, and simply turn them on their head. So, suppose you are thinking of starting a restaurant. The first assumption might be: ‘restaurants have menus’. The reversal would be: ‘restaurants have no menus’. This provokes the idea of a chef informing each customer what he bought that day at market, allowing them to select a customised dish. The point is not that this will necessarily turn out to be a workable scheme, but that by disrupting conventional thought patterns, it might lead to new associations and ideas.

Or, to take a different example, suppose you are considering starting a new taxi company. The first assumption might be: ‘taxi companies own cars’. The reversal would be: ‘taxi companies own no cars’. Twenty years ago, that might have sounded cray. Today, the largest taxi company that has ever existed doesn’t own cars: Uber.

Excerpt from: Rebel Ideas: The Power of Diverse Thinking by Matthew Syed

๐Ÿ’Ž On reframing the frustration of waiting times (by Uber)

Let me give a simple example. The Uber map is a psychological moonshot, because it does not reduce the waiting time for a taxi but simply makes waiting 90 per cent less frustrating. This innovation came from the founder’s flash of insight (while watching a James Bond film, no less) that, regardless of what we say, we are much bothered by the uncertainty of waiting than by the duration of a wait. The invention of the map was perhaps equivalent to multiplying the number of cabs on the road by a factor of ten — not because waiting times got any shorter, but because they felt ten times less irritating.

Excerpt from: Alchemy: The Surprising Power of Ideas That Don’t Make Sense by Rory Sutherland